Frequently asked questions
You can either create a brochure featuring a single property, directly from that properties page, or you can create a brochure featuring multiple properties. To do that: Add your selected properties to your shortlist. Then go to your shortlist (click ‘My Shortlist” in the left hand main menu) Click “Create a customised eBrochure”, add your email address and click submit. And that’s it. You will then be given the option to download your PDF brochure there and then, or you you can download it later using the link that is automatically emailed to you.
Can I receive news and offers by email?
Yes. You can sign up and we will email you news and special offers from time to time. To sign up for our eNewsletter just click the link at the bottom of the screen: ‘Sign up for offers’. We won’t bombard you with annoying emails and we won’t share your details with anybody else.
Can I save my favourite properties to review later?
Yes. You can add your favourite properties to My Shortlist to review later. Just click ‘Add to Shortlist’ on each property details.
Can you arrange my flights, car hire and travel insurance?
VACATION RENTAL GROUP HOLDINGS LIMITED does not arrange flights, car hire or travel insurance, as we focus purely on the accommodation. We’d be happy to arrange your transfers to your property from the destination airport and coordinate any special requests you may have at the property.
Do I need to have travel insurance?
Yes. It is your responsibility to ensure you are adequately covered. When you make a booking you agree to take out a policy of insurance in order to cover you and your party against the cost of cancellation; the cost of assistance (including repatriation) in the event of accident or illness; end supplier failure; loss of baggage and money; and other expenses.
No. We don’t charge a penny extra over the standard property rental price. There is no mark up and no booking fee. VACATION RENTAL GROUP HOLDINGS LIMITED offers the same or lower rates as can be found anywhere else, even going direct to the properties, so you won’t find a better rate elsewhere. Plus every client booking with Firefly Collection will receive the bespoke service of a Personal Reservation Manager, at no cost, to ensure everything runs like clockwork.
How do I find a property on this website?
There are 4 ways to find a property:
- Click on the magnifying glass 🔍 icon in the top menu bar and select the search criteria.
- Using a map (click on the magnifying glass 🔍 icon in the top menu bar) and then select ‘SEARCH USING MAP’.
- By destination (hover over ‘LUXURY SKI CHALETS’ or ‘LUXURY CHALETS’ to see the destination list).
- By collection (choose a ‘collection’ from the panels on the Ski Chalets or Villa homepages).
Can you help organise ski lessons, ski hire, lift passes etc?
Yes. When you book with VACATION RENTAL GROUP HOLDINGS LIMITED, we offer a complimentary concierge service to coordinate all the arrangements for your trip. We will be in contact to discuss any arrangements required and we will help and guide you though the process to make it worry-free and as smooth as possible.
Can you arrange airport transfers?
Yes. Just let us know the arrival and departure times of your flights and we will get you a quote for private transfers to your chalet or villa. If you are happy to proceed, just let as know and we will send you a payment link to book them.
What is the cancellation policy?
The cancellation terms vary by property. Your booking is directly with the property operator, rather than with VACATION RENTAL GROUP HOLDINGS LIMITED, and therefore the cancellation policy is determined by the terms of each property contract. Please contact us to enquire about the cancellation policy for a specific property.
Who is my booking contract with?
Your booking contract is directly with the operator of the property and not with VACATION RENTAL GROUP HOLDINGS LIMITED. We act solely as an agent and is not a holiday provider. The booking terms and conditions vary by property and are determined by the property operator and are stated in the individual booking contract.
What is the best way to find the right property for me?
The best approach is to call us and let us know what it is you are looking for. Our experienced team know the properties inside out so will be able to suggest a shortlist of the most suitable properties that fit your requirements and your budget. They can also advise you of the pros and cons of each option to help you make the right decision. Let us do all the legwork for you. It’s all part of the service.