We are hiring

We are expanding our team at VACATION RENTAL GROUP HOLDINGS LIMITED in Haylock House, Kettering Parkway, Kettering, NN15 6EY United Kingdom and we would love to hear from you if you are looking for your next role.

Join Our Team as a Customer Support Specialist at VACATION RENTAL GROUP HOLDINGS LIMITED!

Are you passionate about travel and providing exceptional customer service? We’re looking for a motivated, friendly, and detail-oriented individual to join our dynamic team as a Customer Support Specialist. In this role, you’ll help our clients navigate their travel plans, answer inquiries, and ensure that every aspect of their journey is seamless and enjoyable.

Key Responsibilities:

  • Assist customers with booking, modifying, and canceling travel arrangements.
  • Provide detailed information about destinations, tours, and services.
  • Resolve customer issues or concerns with professionalism and empathy.
  • Ensure timely follow-up on all customer inquiries and issues.
  • Maintain accurate records of customer interactions and transactions.
  • Work collaboratively with other team members to enhance the customer experience.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Previous customer service experience, preferably in the travel or hospitality industry.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced, customer-focused environment.
  • A passion for travel and helping others create memorable experiences.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to grow within a vibrant and expanding company.
  • Discounts on travel services and products.
  • A supportive and fun team environment.

If you're ready to turn your love for travel into a rewarding career, we’d love to hear from you!

How to Apply: If you are interested, please email us on [email protected] with your CV and cover letter, explaining which role you are applying for and why you feel you would be suitable.

We are currently looking to recruit the following positions:

– Sales Consultant
– Marketing Executive / SEO whizz
– Copy Writer / Content Creator

Please note that all roles are based at our office in Kettering, NN15 6EY. We recruit any service staff to work in any chalets or villas overseas. We have involvement in the recruitment of overseas staff for the properties.

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